Job: Grab Grocery Shopper

A GrabBasket Shopper will closely monitor flow of orders on a daily basis using a gadget and through paper, keep track on number of stocks available, keeps basket stocks in an organized layout.

• Support our customers’ KYC verification by using system and tools to complete end to end process including a video verification;

• Responding to any KYC profile which requires verification

• Determine if there are any fraud patterns or OFAC consumer profiles and escalate.

• Ensure due diligence on consumer profile is complete adhering to SOPs

• Ensure that work is completed in accordance with established procedures and standards;

• Acquire and update knowledge on procedures related to relevant processes;

• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;

• Support our customers’ fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;

• Liaise with other departments when required;

• Work on phone and emails channels

• Ensure that work is completed in accordance with established procedures and standards;

• Acquire and update knowledge on procedures related to relevant processes;

• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;

• Process work as requested by Team Leader/Manager;

• Participate in team meetings, activities, promotes team spirit.

• Show dedication and ownership of clearing the queues – adhere to Service Levels.

• Proven track-record of great customer service

• Provides coaching, advice and guidance based on case findings.

• Participates in meetings and presentations or other designated special projects as assigned by department management.

• Other duties as assigned by Management or reporting Supervisor.

• Contribute towards cost saving and financial optimization projects.

• Tenured minimum 6 months on the floor as BAU employee / Fresh Graduates

• No disciplinary and tardiness issues

• Candidate must not be on PIP. (Internal)

• Ability to proficiently use all MS Office products.

• Ability to deliver training.

• Excellent written and verbal communication skills. (English and Tagalog)

• Self-motivated, as well as the ability to work in a team environment.

• Ability to bring day-to-day experience to the subject matter– both content and its context for the business.

• Fair knowledge of the content/topical area.

• Possibility to work on weekends (flexible schedule)

• Be detailed and quality oriented as well as have strong analytical and problem-solving skills.

• Possess excellent verbal and written communication skills.

• Be able to think outside the box and make balanced and unbiased decisions based on all available information.

• Make balanced and unbiased decisions.

• Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.

• Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.

• With Wifi connectivity available at home in case WFH is needed. However, mostly will be in Work From Office set-up in 10AM-7PM schedule.