Title | ![]() |
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Categories | Grab |
Location | Metro Manila |
Job Information | A GrabBasket Shopper will closely monitor flow of orders on a daily basis using a gadget and through paper, keep track on number of stocks available, keeps basket stocks in an organized layout. |
Job Description | • Support our customers’ KYC verification by using system and tools to complete end to end process including a video verification; • Responding to any KYC profile which requires verification • Determine if there are any fraud patterns or OFAC consumer profiles and escalate. • Ensure due diligence on consumer profile is complete adhering to SOPs • Ensure that work is completed in accordance with established procedures and standards; • Acquire and update knowledge on procedures related to relevant processes; • Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests; • Support our customers’ fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies; • Liaise with other departments when required; • Work on phone and emails channels • Ensure that work is completed in accordance with established procedures and standards; • Acquire and update knowledge on procedures related to relevant processes; • Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests; • Process work as requested by Team Leader/Manager; • Participate in team meetings, activities, promotes team spirit. • Show dedication and ownership of clearing the queues – adhere to Service Levels. • Proven track-record of great customer service • Provides coaching, advice and guidance based on case findings. • Participates in meetings and presentations or other designated special projects as assigned by department management. • Other duties as assigned by Management or reporting Supervisor. • Contribute towards cost saving and financial optimization projects. |
Qualifications | • Tenured minimum 6 months on the floor as BAU employee / Fresh Graduates • No disciplinary and tardiness issues • Candidate must not be on PIP. (Internal) • Ability to proficiently use all MS Office products. • Ability to deliver training. • Excellent written and verbal communication skills. (English and Tagalog) • Self-motivated, as well as the ability to work in a team environment. • Ability to bring day-to-day experience to the subject matter– both content and its context for the business. • Fair knowledge of the content/topical area. • Possibility to work on weekends (flexible schedule) • Be detailed and quality oriented as well as have strong analytical and problem-solving skills. • Possess excellent verbal and written communication skills. • Be able to think outside the box and make balanced and unbiased decisions based on all available information. • Make balanced and unbiased decisions. • Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible. • Ability to demonstrate composure and a high degree of professionalism when in high pressure situations. • With Wifi connectivity available at home in case WFH is needed. However, mostly will be in Work From Office set-up in 10AM-7PM schedule. |
No. of Slots | 20 |
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