Job: Customer Support – Customer Experience Agent

Title Customer Support – Customer Experience Agent
Categories Grab
Location Metro Manila
Job Information

Provide customer support to Grab customers in Philippines. Build and maintain good relationships and community building efforts with Grab’s customers. Guiding our customers in using Grab mobile application, with primary focus on ALL Grab services. Manage product and service enquiries and any customer issues arising from our customers

Job Description

Customer Experience team drives Grab core values 4H (Heart, Hunger, Humility, and Honour) Promoting ease to our customers; driver partners, merchants and passengers using Grab services, including but not limited to payments, mobile wallet transactions, financing, insurance and wealth; in customer support transactions focusing on quality and customer satisfactions.

About the Assignment:

1. Provide customer support to Grab customers in Philippines.

2. Build and maintain good relationships and community building efforts with Grab’s customers

3. Guiding our customers in using Grab mobile application, with primary focus on ALL Grab services

4. Manage product and service enquiries and any customer issues arising from our customers

 

Possible Tasks:

1. Provide quality customer support (24/7) through Live Chat, Voice and Digital channels for our customers

2. Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face

3. Any possible tasks provided by the Assignment Manager related to given main tasks

 

Location & Duration of the Assignment:

1. Willing to work within Metro Manila

2. Amenable to work in shifting schedule

3. Willing to do overtime if needed

4. 6 months subject for renewal Comments for Suppliers:

We would need to complete the 20 HC not later than Dec 22.

Qualifications

1. At least 1-3 years working experience in Customer Service (Preferably)

2. Completed at least 2 yrs college education

3. Experience in Email and Chat will be an added advantage

4. Proficiency in using Microsoft products such as Excel, PowerPoint, Word;

5. Creativity skills, and excellent verbal/written communication skills in both English and Filipino

6. Ability to communicate results to management and in a fast paced environment

7. Can thrive under minimal supervision

No. of Slots 25
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