Job: Customer Support Agent

Title Customer Support Agent
Categories Grab
Location Metro Manila
Job Information

We are hiring for Customer Support Agents to provide customer service to Grab customers. Provide quality customer support (24/7) through Live Chat, Voice and Digital channels.

Job Description

About the Assignment:

1. Provide customer support to Grab customers in Philippines.
2. Build and maintain good relationships and community building efforts with Grab’s customers
3. Guiding our customers in using Grab mobile application, with primary focus on ALL Grab services
4. Manage product and service enquiries and any customer issues arising from our customers

Possible Tasks:

1. Provide quality customer support (24/7) through Live Chat, Voice and Digital channels for our
customers
2. Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face
3. Any possible tasks provided by the Assignment Manager related to given main tasks

Location & Duration of the Assignment:

1. Willing to work within Metro Manila
2. Amenable to work in shifting schedule
3. Willing to do overtime if needed

Qualifications

Desirable Experience / Criteria:

1. At least 1-3 years working experience in Customer Service (Preferably)
2. Completed at least 2 yrs. college education
3. Experience in Email and Chat will be an added advantage
4. Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
5. Creativity skills, and excellent verbal/written communication skills in both English and Filipino
6. Ability to communicate results to management and in a fast-paced environment
7. Can thrive under minimal supervision

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